Where do you get your leather from?
Our leather comes from Pergamena, also known as Richard E Meyers & Sons. A family owned & operated tannery located in Montgomery, NY. They create for us their artisanal, Vegetable tanned leathers. Which all come from U.S. Farms & U.S. sources. “Handmade leather turned into handmade goods.”
Who makes your goods? Where are they made?
All our handmade & hand sewn goods are designed & made by Nathan Johnson & Jayson Ramos. They are proudly made in the U.S.A (New Jersey & Brooklyn, NY. to be exact).
What payments do you accept?
We accept payments through PayPal. If you don’t have a PayPal account, you can easily use a debit or credit card through the secure & trusted PayPal website.
What shipping method do you use?
We ship through USPS Priority Mail. We will also ship internationally through USPS, but please contact us prior to ordering to ensure no extra international fees will be applied to your country of origin. Most orders will be processed within 1-5 business days. You will receive email confirmation once your order has shipped & delivery confirmation if shipped within the U.S.
What if I need to make a return?
First: Email us to let us know you need to make a return. (We will gladly accept all unused goods within 30 days of original purchase.) Second: You will need to ship/return your item. Please pack and return your item with care. Last: Once we receive your return, we will refund your purchase through PayPal for the amount you paid, including your original shipping.
Do you guarantee your goods?
Yes, we have a guarantee for all stitching through the life of our goods. We believe in the work & craftsmanship of every single product we make. Any questions, issues or concerns, please email us & we will find a solution together.
Did we answer all your questions?
If not... please feel free to email us & we will answer any question as soon as we possibly can. Send all inquires to: [email protected]
Do you already own one of our goods?
We would love to hear from you. Please send your feedback & any pictures of you with your Craftmen goods before & after.